Customer Engagement and Service Excellence

Programme Overview

This short course focuses on fostering a customer-centric approach in organisations. It provides participants the opportunity to develop the knowledge, skills, and attitudes needed to offer exceptional customer engagement and service to their clients. It empowers them to effectively engage customers with a view to discern their needs and provide timely solutions where necessary. The course will equip them with practical strategies for addressing and resolving customer service challenges, enhancing service delivery, and fostering positive customer experiences. Participants will also learn how to build a sustainable customer service excellence culture within an organisation.

Entry Requirements

• ✓ N/A

Programme Details

• ✓ Duration:18 hours | 5 hrs. per week (9:00 am – 12:00; 1:00 -3:00 pm)
• ✓ Delivery: Online
• ✓ Target group: Current and Aspiring Customer Service Representatives and Managers
• ✓ Campuses: Kingston & Manchester

Contact

• ✓ Kingston: (876) 619-9854
• ✓ Manchester: (876) 619-9854 Ext: 7265/7266